Utilities Solutions

Standardization, Effective Communication, Gain Process Efficiency

Utilities play a major role in economic growth. The utility industry is complex and changing rapidly. Utilities are under pressure to provide quality billing services and competitive pricing, while at the same time lowering their environmental impact and finding ways to provide better communications to customers.

Digital-CCP helps utility companies standardize the billing process and streamline the customer communications, all while cutting costs and automating regulatory compliance. With Digital-CCP, organizations can personalize their letters, statements, documents and forms. Digital-CCP makes it easy to automate your business processes to improve productivity and reduce operational costs. Creating effective customer communication and operational productivity will increase your company’s profitability.

Digital-CCP provides the opportunity to attract new customers and support cross-selling to retain existing customers by making it easy to include trans-promo marketing messages in routine customer communications such as billing statements, invoices or contracts. Digital-CCP excels in high-volume printing and supports document design efficiencies that can reduce your costs in postage and paper handling.

Digital-CCP lets you automate document creation, management and delivery to maximize efficiency and exposure to your customers. Increasing revenues and reducing your cost.

Benefits:

  • Create and distribute personalized customer communication, such as residential and commercial bills, interactive correspondence and marketing collateral
  • Deliver high-volume residential bills and complex commercial statements with customer-focused marketing
  • Provide multi-channel distribution to print, web and other customer-selected channels
  • Reduce customer service costs and improve accuracy of customer communications
  • Ensure regulatory compliance with state and federal governing bodies
  • Easily integrate with line-of-business applications to automate document generation
  • Reduce document processing, postage and mailing costs
  • Ensure brand compliance
  • Personalize documents, paragraphs, images and content without changing the layout
  • Manage your documents independently without IT support