The Cost of
No Shows

No shows and missed appointments could have a ripple effect on medical practice’s clinical, operational and financial efficiencies. To start with, Hospital no shows alone cost the U.S healthcare system a staggering $150 billion every year. Furthermore, with care delivery models shifting to virtual systems, this number was prognosticated to increase drastically in the wake of the global pandemic. And that’s not all. Cancellations and missed appointments could have a downstream effect on various factors including Patient Experience (PX), engagement, care coordination and ultimately the health outcomes.

The Cost of No Shows and Missed Appointments

A strategic approach to managing No Shows in hospitals and medical practices could help prevent huge financial losses, improve efficiencies and accelerate health outcomes.

Digital patient management solutions go a long way in streamlining complex frameworks in a healthcare system. Healthcare organizations are increasingly adopting automated care coordination solutions to simplify appointment scheduling, rescheduling, appointment reminders, patient follow-up care, pre, during & postsurgical patient care, reports, forms management, medical billing and much more.

Digital care coordination platforms integrate next-gen technologies including Analytics, Artificial Intelligence (AI), especially Machine Learning (ML) and Deep Learning (DL), IoTpowered solutions to generate large volumes of data and actionable insights that work together with hospital systems to deliver frictionless patient journeys throughout the continuum of care.

These Patient engagement systems provide intuitive solutions to Hospital No Shows and Missed Appointments by seamlessly managing patient communications, notifications, and interactions through automated appointment reminders like secure messaging, chatbots, phone calls and emails automatically triggered at appropriate times.

Patients tend to cancel appointments for various reasons. However, these cancelled appointments are most often forgotten and not rescheduled. Integrating smart and highly compliant solutions for appointment alerts, self-scheduling go a long way in reducing no shows, while promoting patient adherence, reducing readmissions, increasing patient volume, retention and improving cash flow.

Automated patient management solutions can also save staff time and prevent Physician burnout. Consider that an admin staff spends an average of slightly over eight minutes just trying to schedule a patient appointment. With an average of 22 appointment slots per Physician in a day, and average no show rate of 19 percent, this means a huge chunk of valuable admin and Physician time lost in patient care.

With the busy work schedules of patients, most oftentimes outreach methods may also result in no-responses from healthcare consumers at most times. A digital care coordination platform leverages the capabilities of intuitive insights to deliver timely messages, trigger automated calls & notifications, have chatbot-powered conversations to provide one-touch experiences in scheduling and rescheduling appointments.

Patients are also followed up with personalized alerts and updates on the time, place and day of appointment to help them show up in time for their doctor’s appointments.

RippleCare is a holistic patient management platform specifically designed and customized especially for orthopedic hospitals and medical practices. With a host of care coordination features that include appointment reminders, care plan instructions, educational content in video, audio, infographics, interactive gaming formats, remote patient monitoring, telehealth consulting, patient satisfaction surveys and forms, RippleCare offers a comprehensive care coordination platform that simplifies patient care for healthcare organizations. With our largest database of musculoskeletal information, our customized solutions are uniquely developed to provide actionable insights that help improve clinical, operational and financial efficiencies of a healthcare organization.

To get your free and personalized consultation for your Hospital/Practice on reducing no-shows and missed appointments, Give us Shout!