Digital transformation is leading the way across several industries including retail, consumer goods, and other sectors, However, healthcare has been slow in the adoption of digital technologies. Healthcare organizations are starting to realize the significance of adopting patient engagement strategies to achieve the holistic benefits of digital transformation.

Why Digitize Patient Management?

The global care coordination solutions market size was at a staggering $15.1 billion in 2020, and it is prognosticated to grow at a CAGR of 21.4% by 2028. Here’s how digitization and automation can enhance your patient experience strategy and elevate outcomes.

• Automated appointment reminders to reduce missed appointments and resultantly improve Patient Experience (PX), Patient Satisfaction Index (PSI) and health outcomes.
• Customized surveys and questionnaires that can improve loyalty and increase Customer Lifetime Value (CLV)
• Enabling new patient visits through digital care coordination solutions that support marketing campaigns and analytical insights
• Improved patient collaboration that facilitates cohesive patient care across various platforms, stakeholders and other critical aspects
• Seamless integration of next-gen technologies to improve patient access and reduce inefficiencies

IoT-enabled Care Coordination Solutions

IoT and Artificial Intelligence-powered patient engagement solutions are amongst the most promising technologies. IoT-enabled devices are extensively used in Remote Patient Monitoring (RPM) Solutions to track and monitor the progress of patients’ care plans and health outcomes. It also helps with real-time, actionable health insights that support timely intervention and continuous monitoring of patients remotely.

These valuable data are streamlined to provide critical data that can accelerate the clinical, operational and financial efficiencies of a healthcare organization, whether large or small.

Artificial Intelligence in Care Coordination Solutions

Artificial Intelligence can transform patient engagement in several ways:

Risk Assessment: Artificial Intelligence integrated into patient engagement solutions can enable predictive and prescriptive analytics to accurately predict possible health scenarios, which care providers can address at the right time to mitigate the negative impact of a health condition.

AI Chatbots: Automated chatbots can help control operational costs, while improving patient experiences (PX) at scale. Chatbots can be partially or fully integrated into a digital patient engagement solution, offering customer service and chat support for basic patient queries and FAQs that do not require human intervention.

Understanding patient behaviors: Care providers collaborate with patients and identify their behavior patterns through various forms of data including Patient Generated Health Data (PGHD), Social Determinants of Health (SDOH) and other channels. For instance, SolvEdge’s RippleCare Platform is a comprehensive patient coordination solution that leverages the capabilities of AI and IoT-enabled devices to seamlessly gather reliable and real-time data that are streamlined and processed to drive actionable health insights at large.

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To learn more about how our care coordination platform can help elevate patient journeys, talk to our team.