From the big shift to the great disruption, telemedicine solutions have taken a quantum leap in shaping the digital healthcare ecosystem forever. The global pandemic has made it inevitable for healthcare systems to establish a cohesive structure that seamlessly integrates digital healthcare solutions into clinical care management and workflows.

Amid the disruption, care providers have found assistance through accelerated digital health solutions including patient scheduling, smart waitlists, patient outreach, auto-refill appointments, secure chat, mobile patient intake, patient recall, attribution lists, consent forms, care team workflows, Value-Based Care (VBC), health screenings, zero-contact check-in, multi-lingual messaging, population health, automated campaigns, broadcast messaging, drive-thru healthcare, contactless ER, patient screening surveys, patient notifications, preventive care scheduling and reporting. Perhaps patients are witnessing unprecedented changes in terms of experiencing holistic healthcare that offers unique and comprehensive solutions for patients’ healthcare needs.

Telehealth Solutions: Key Drivers of Change

There is a huge appetite for telehealth solutions across the globe and a whopping 70 percent of digital interactions are being done virtually since the start of the pandemic. Some of the key drivers of change include:

• Changing needs and expectations of healthcare consumers
• Increasing migration of valuable data to the cloud
• Increasing consumer demand for online purchasing, interactions and services
• Increased investments on privacy and data security
• Increasing use of advanced innovations in operations
• Changing ownership of last-mile delivery within the industry value-chain
• Increasing use of next-gen technologies in driving actionable insights

Telemedicine Solutions: Key Reasons for Adoption

Consumer expectations are at an all-time high! COVID-19 has pressed many industries to provide virtual solutions to improve safety and convenience. Industries including retail, banking and other sectors are increasingly adopting digital solutions to transform Customer Experiences (CX), and patients as consumers have come to expect the same from their healthcare providers as well. As a result, healthcare leaders are constantly innovating new strategies to stay on par with the rising consumer expectations.

Telemedicine platforms have come a long way since the wake of the global pandemic. From consumer preference and convenience to the paradigm shift towards the inevitable, telehealth platforms have evolved over time. Some of the key reasons for telehealth adoption include the following.

• Improving the well-being of healthcare consumers by improving their health outcomes
• Gaining the competitive edge
• Patient satisfaction, loyalty, and retention
• Healthcare marketing and creating positive brand experiences
• Improving patient well-being by adopting preventive healthcare strategies
• Reducing health expenditures
• Reducing operational costs

To learn more about how telehealth strategies can accelerate your healthcare organization’s clinical, operational and financial performance, give us a shout!